Why would my pet's microchip not scan during an exam?

There are a few instances that can contribute to your pet's microchip not scanning: 

• Your vet may not be using a universal scanner, or the scanner itself is old and unable to read the frequency 134.2 kHz.  If possible, attempt to have the microchip scanned at a different facility such as your local SPCA. 
• It's possible the microchip might have subsequently migrated to a different part of the pet's body.  Try having your vet scan your pet's entire body, not just the area where the microchip was implanted and thought to be located within. If confirmed that the microchip has migrated to an obscure place we suggest you discuss this matter with your vet to see if inserting a second microchip is necessary.  
• The microchip may have fallen out of the implant site shortly after it was placed. You can verify that your pet's microchip is still implanted by performing an x-ray. If confirmed that no microchip is present, your pet will need to be re-chipped. In this case please have your vet contact us directly to discuss a replacement.