I cannot login — what do I do? | How do I access my PetLink account? | Trying to login?

First, did you create your PetLink account yourself, or was it set up by a vet, shelter, or rescue when your pet was microchipped?

If a vet, shelter, or rescue created your account

Log in using the email address they provided at https://www.petlink.net/account/member-login/ — if you are unsure which email was used, use the Forgot Username tool at https://www.petlink.net/account/forgot-username/ to retrieve it via SMS.

If you created your account yourself

Forgot your password? Reset it at https://www.petlink.net/account/forgot-password/
Forgot your email? Use the Forgot Username tool at https://www.petlink.net/account/forgot-username/ to retrieve it via SMS.

If you are not sure whether an account exists for your pet

Enter your pet's microchip number in the Microchip Lookup tool at petlink.net — if your pet's details appear, an account exists and we can help you.

If PetLink cannot find your pet, that means that you're not registered yet!

If anything is unclear, ask here and I'll help you through it.