I cannot login — what do I do? | How do I access my PetLink account?

First, did you create your PetLink account yourself, or was it set up by a vet, shelter, or rescue when your pet was microchipped?

If a vet, shelter, or rescue created your account

Log in using the email address they provided at https://www.petlink.net/account/member-login/ — if you are unsure which email was used, use the Forgot Username tool at https://www.petlink.net/account/forgot-username/ to retrieve it via SMS.

If you created your account yourself

Forgot your password? Reset it at https://www.petlink.net/account/forgot-password/
Forgot your email? Use the Forgot Username tool at https://www.petlink.net/account/forgot-username/ to retrieve it via SMS.

If you are not sure whether an account exists for your pet

Enter your pet's microchip number in the Microchip Lookup tool at petlink.net — if your pet's details appear, an account exists and we can help you claim it.

If anything is unclear, ask here and I'll help you through it.