The name on the microchip is incorrect

If the name on your pet's microchip is incorrect, here’s what you can do:

1. To correct how the pet's name is displayed:

From the "My Pets" screen, click on "View Profile" below the pet's name.
In the "Pet Details" menu, you'll find a "Edit" button. Click on it, make the changes, and click "Save".

Let me know if you need more help!

2. To update the name due to a transfer of ownership:

You can transfer the microchip to your name through a straightforward online process. Here’s how:

- Follow the 4 steps: validate the microchip number, enter the new owner’s information, submit proof of ownership, and complete a one-time payment of $29.99.

- Accepted proof of ownership includes:

- Adoption agreement from a rescue or shelter.

- Current pet license from your city or town.

- Current pet rabies certificate.

- Vet bills dated within the last 12 months.

If you need any additional help, don’t hesitate to reach out to us—we’re here to assist!