The name on the microchip is incorrect

If the name on your pet's microchip is incorrect, here’s what you can do:

1. To correct how your name is displayed:

Simply let us know the correct way your name should appear, and we’ll update it for you. If this involves a legal name change, we’ll need a copy of the court decree to process the update.

2. To update the name due to a transfer of ownership:

You can transfer the microchip to your name through a straightforward online process. Here’s how:

- Start by clicking here.

- Follow the 4 steps: validate the microchip number, enter the new owner’s information, submit proof of ownership, and complete a one-time payment of $29.99.

- Accepted proof of ownership includes:

- Adoption agreement from a rescue or shelter.

- Current pet license from your city or town.

- Current pet rabies certificate.

- Vet bills dated within the last 12 months.

If you need any additional help, don’t hesitate to reach out to us—we’re here to assist!