I found a pet, what are the next steps?

If you’ve found a pet, here’s how you can help:

1. File a Found Pet Report

Start by visiting PetLink's website to submit a found pet report. You can also call our customer support at 877-738-5465 (select option 2, then option 1). Make sure you have the pet’s microchip number handy to complete this step.

2. Owner Notification

Once the report is filed, we’ll notify the owner using the contact information we have on file:

- Email: Sent twice daily for 5 days.

- Phone: A voicemail will be left if the call isn’t answered (unless the voicemail is full or unavailable).

- Text Message: Sent once daily for 5 days.

3. Connecting with the Owner

- If you provide your contact details, the owner can reach out to you directly to arrange the pet’s return.

- If you don’t hear from the owner quickly, please call us at 877-738-5465 (option 2, then option 1). We’re available 24/7/365. You can also email us at petlink@petlink.net (Monday–Friday, 8 AM–5 PM EST).

4. Temporary Care

If you’re unable to care for the pet temporarily, reach out to your local animal control agency or SPCA for assistance.

We’re here to support you—please don’t hesitate to reach out if you need further help!