I cannot login, what do I do?

Your username is your email address. If you need to reset your password, please use the password reset link.

PetLink does not currently offer a mobile app for public use for microchip registrations. The PetLinkGPS for Dogs app is exclusively for use with the PetLinkGPS device, while the PetLink Pro app is designed for US Animal Professionals (such as ACOs and shelter staff) to look up owner details via a pet's microchip number and submit found pet reports.

If you still need assistance our customer support is available by phone at (877) 738-5465. Phone support is offered Monday through Friday from 8 AM to 6 PM (EST) for general inquiries, and 24/7/365 for lost and found pets.

Email support is available at petlink@petlink.net Monday through Friday from 8 AM to 5 PM (EST).